Aviary Hanoi Hotel & Travel

Everything is well prepared and arranged by Peter and his colleagues. Peter was very patient with us and our booking, he made the changes happen although the fault was on our end. He guides us with local information - for example don't take taxi from the drop off point, just walk 2-3 mins, or the airport transfer will pick us from the hotel. Even when Peter is not around, his colleagues at the front desk always helpful on how to go around. like when we ask how to get to the famous Pho 10 shop recommended by our tour guide. Breakfast preparation timely, room, amenities kept clean always. if i go to Hanoi, definitely want to come back. Great location to go around.

The staff were helpful; we were able to arrive late, and they upgraded one of our rooms for free. The rooms are clean, and they provide free coffee, tea, and water. They also offer tours and transportation services, which is nice. They speak English very well and are friendly.

Location is perfect in the heart of old quarter in a small Alley where you don’t hear the street noise at night ! The staff were amazing , Peter the manager was very attentive , took care of all my needs and arranged an Amazing trip for me to Ninh Binh at excellent price ! Thanks also to Elay who was very helpful Don’t miss out on this gem on your trip to Hanoi !

Perfect for what we needed, a 1 night stay. We had a room with no window as expected. It was simple as we just needed a place to sleep and had a flight very early the next day. Bed was firm which we liked. We couldn't figure out how to turn the lights off without losing power to charge our phones and the staff were extremely helpful to point out the light switch hidden by the bed head. We left too early to try the breakfast. The gates were locked for security when we left at 5:30am, we had to wake the poor staff to let us out but good to know how secure the hotel is. Peter thr Manager was very friendly, enthusiastic and helpful. He gave us some recommendations for food and will go out of his way to help in any way and make your time in Hanoi enjoyable.

Great location in centre, everything in old quarter is right outside the hotel. All the staff were very friendly, welcoming and accommodating. The rooms were clean and had all the toiletries including toothbrush, shaving kit, etc.